Do you think your company is ready to adopt a digital strategy? Are you and your team willing to take on that transformation and go after long term goals through which you can meet all the needs and requirements of your customers?
Then you’re at the right place.
No business can survive today without a digital strategy in place with the rapid development of different digital platforms and techniques. And before you go diving head deep into this large abyss and spending good amount of cash, look no further than In2Networks.
We can help you develop a complete solution from planning to deploying a digital strategy that will help you manage all the organizational changes that will take place.
We work with you on a roadmap from the preliminary step, to launching, integrating and providing support once it has been deployed. What is more, you get all the IT resources to complete the digital strategy and the necessary support as well.
So how do you begin with the digital transformation and how does In2Networks begin?
1. Preliminary Executive Workshop
In the first step of creating a digital strategy, we begin by coming up with a roadmap through discussions and brainstorming ideas with all executives on board. This allows for the floor to be open to everyone to come together and formulate a plan that will ensure maximum success when the time comes for adoption.
Some factors that are important for a successful roadmap include:
- Sponsorship: you’ve got the right people to champion your vision.
- Communication: clear message delivered across the board and to all teams about the changes taking place and when.
- Technology: the teams and resources are in place
- Training: a successful training where everyone is heard and all queries are resolved.
- Support: a responsive team present to resolve any and all issues.
2. Solution Onboarding
When it comes to the presentation of the solution, it has to be clear and concise with all the points laid out that leave no room for any doubts and questions.
The team at In2Networks will help you formulate a plan that ties up all the loose ends there may be and guide you towards a solution that will make the transition as easy as possible, with the input from the executive team with all the pain points and changes properly laid out.
3. Develop Company-wide Communications Plan
After the roadmap has been formulated the next most important step includes communicating the strategy to all the employees in the company. This step will define the readiness for adoption of the employees when the changes will be announced.
In order to ensure that everyone is onboard, town halls, a company-wide communications plan and proper training need to be held so that the transition phase doesn’t affect the productivity of the employees and of the business operations.
4. Develop Super Users, model and deliver training to Super Users
One easy method of taking all employees on board is by creating Super Users. By selecting a handful of people from each team, and training them according to the new platform you’ll be adopting, they can train and act as the point of contact for any query any employee may have.
This gives you and your plan a safety net of sorts for when your employees are facing roadblocks and need instant help. After training the Super Users and making them proficient with the new changes in place they can be the guiding hand for each team they’re assigned to so they can lead them forward.
5. Develop Company-wide User Personas
Creating personas is a great way to get a bird’s eye view of the type of users that will be impacted by the digital transformation. They give life to the archetypal representation of the needs and quirks of the targeted group.
When they’re created from the input of many stakeholders, clarity is gained on how a certain user can respond to any change whereby you can go back and improve or refine the roadmap already in place. Or find alternative routes to counteract any issues.
It dissolves any confusion or false perceptions that employees can have and bring them together to align their target market and goals to one destination.
6. Identify and Model Risks
One of the main risks of adopting any new strategies on a company-wide level is the procedures and tools not working within the intended environment. Some of the main risks that can occur include: resistance by people to adapt to the new procedures and systems.
Another can be the disruption in leadership which usually has a trickledown effect. The main goal here is to rollout the changes in a way that can be accepted by everyone involved.
7. Identify and Execute Platform and Components against Success Criteria
Once you have identified and integrated the new systems you can easily measure the success in terms of the growth revenue, user satisfaction level and increase in ROI. Example Success Criteria when implementing Unified Workspace:
- 321% ROI
- 2 Months Payback
- 920% Internal Rate of Return
- 61 more conf calls
- 23 increase in user satisfaction levels
8. Complete End User Training
A change management rollout is not complete without proper end user training for every stakeholder involved. From employees, to support staff, to executives and their assistants, providing training to everyone is tantamount and Think 365 makes sure that the right information is provided to everyone on time.
9. Maintain Investment
Any new change strategy adopted on a company-wide scale will reap many profits in the long run, however cutting off your investment after a short time will not be a profitable move but can add up your cost. It is therefore important to maintain the investment made for a sustainable amount of time, this way you will actually see the end results.